Andrew Wurster

Network Engineer

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andrew@awurster.com

+61 (0)40 314 8655

+01 (408) 829 0033

Objective

Leverage my existing strengths in information security and systems administration.

Share the knowledge gained through my studies and experiences with colleagues to enrich others' careers and my own.

Grow beyond the typical network engineer mentality and skill set, absorbing new technologies wherever possible, regardless of the platform.

Skills

Engineering

Comprehensive view of the network as a platform. Not afraid of the endpoint. Ready for the cloud. Never take anything for granted.

Design and Writing

An eye for detail and a knack for aesthetics. Sucker for grammar and flow.

Project Management

Multi-threaded, efficient, self-starting. Always willing to collaborate.

Technical

  • XHTML/CSS
  • PHP
  • Python
  • Cisco Security
  • Cisco Routing and Switching
  • Cisco Management and SIEM
  • OS X
  • Windows XP/Vista/7
  • FreeBSD/Linux

Experience

Cisco Advanced Services

Network Consulting Engineer

San Francisco, CA

2010-Present

Maintain strong relationships with highest-tier and global customers. Roles in large-scale and global deployments of security solutions. Provide both pre- and post-sales support excellence. Prepare, Plan, Design, Implement, Operate, Optimize. Not just Cisco. Ready for anything.

Cisco IronPort Customer Support

Customer Support Engineer

San Bruno, CA

2008-2010

Handle and prioritize high-complexity customer issues. Provide top-tier support and operations for best-in-breed email security technology. Master IronPort technologies. Champion intellectual capital creation and customer-facing knowledge exchange. Resident Cisco expert and networking guru.

Cisco Technical Support

Customer Support Engineer

San Jose, CA

2007-2008

Handle and prioritize high-complexity customer issues. Provide top-tier support and operations for Cisco security product portfolio. Recreate suspect behaviors and complex issues in lab for configuration validation and defect resolution. Strictest sense of ownership (buck-stops-here). Exhibit team leadership and promote cross-technology collaboration. Cisco certified.

RIT Information & Technology Services

Residential Computing Consultant

Rochester, NY

2005-2007

Welcoming and willing ResNET representative. Provide residential network infrastructure support and maintenance. Free servicing of student-owned systems.

PC Systems Administrator

Rochester, NY

Budding systems administrator and customer support specialist. Tackle critical hardware and image maintenance. Lab systems and server administration. Staff and faculty help-desk support.

Certifications

Cisco Certified Internetwork Expert

CCIE Security #28856

2011

Cisco Certified Internetwork Associate

2007

Education

Rochester Institute of Technology

Rochester, NY

B.S. in Networking, Security and Systems Administration; Minor in Psychology

with Honors — 3.55 Cumulative / 3.59 Major GPA

Interests

  • feel
  • running
  • cycling
  • hiking / climbing
  • soccer
  • yoga
  • hear
  • guitars
  • synthesizers
  • vintage stereos
  • audio production
  • radio
  • taste
  • cooking
  • baking
  • home brewing
  • buy local
  • open-air markets
  • build
  • home improvement
  • refinishing
  • recycling
  • antiques
  • painting
  • think
  • open source
  • net neutrality
  • teaching
  • reading
  • pro bono

Andrew Wurster — andrew@awurster.com — +01 408 829 0033